Chat that does more than chat

Crisp bundles live chat, a shared team inbox, a knowledge base, and a visual chatbot builder into one app — and the free plan includes the chatbot, which most rivals charge for. "Magic Browse" lets agents see what a visitor is doing in real time, so support feels personal without screen-sharing.

Who it's for: Small businesses and startups that want chat, inbox, and a bot without stitching three tools together.

Key features

Chat Live chat widget

A fast, customizable widget with targeted messages and offline capture.

Inbox Shared team inbox

Route, assign, and collaborate on conversations across channels.

Bot Visual chatbot

Build no-code bots — and yes, the bot is included on the free plan.

CRM Contacts & magic browse

See visitor context and browse sessions live to personalize support.

The honest take

✓ What works

Free plan includes the chatbot — rare
All-in-one: chat, inbox, KB, bot
Magic Browse is a genuinely nice touch
Lightweight and quick to install
Good value at the Pro tier

✗ What doesn't

Advanced routing needs paid plans
Not as deep as Intercom/Zendesk for scale
Some features feel bolted-on
Mobile app is basic

Verdict

Crisp is the best value for small teams that want chat plus a bot today. The free plan is plenty to start; Pro ($25/mo) unlocks the collaboration features you'll want as you grow.

💡 Transparency: This review contains affiliate links. If you sign up through our link, we may earn a commission at no cost to you. We only recommend tools we use ourselves. Full disclosure.